Delivery information


Important Information:


April, 2022. Currently all our services are operating normally.

Please check here for any service updates.

STOCK: We are experiencing a small number of stock issues due to global supply chain issues.

If delivery timing is critical, please call to enquire.

Please allow additional time (approx 2-3 days) for "In Stock" orders to be dispatched.

UPDATE: Please note that "In Stock" means items are stocked at our normal levels of demand. If you need a large quantity please give us a call.

Please bear with us as we resolve all these issues.

Due to extraordinary demand on the carriage networks, whilst next working day delivery (from dispatch) is still happening with 99% of orders, there are still the odd one or two that are taking an extra day or so to arrive.

Our bespoke manufacturing side (balustrades, handrails, wire rope assemblies, etc) remains unaffected by Covid-19 with exception of various distancing measures in place and some staff working from home.

UPDATE: Since leaving the EU we are experiencing some delays getting goods from Europe through customs. We are unable to track some consignments coming to us for stock.

At the moment the best way to contact us is by email. Please drop us a line at

Standard UK Delivery

UK Delivery

UK Delivery Rates

Tracked Courier Service: 6.00

Fully tracked and insured with 1 hour delivery window, option of nominated pick up point.

Package lengths over 1.5 metres: 19.99 Surcharge

(All costs are quoted including VAT. Applies to UK mainland only*)

* The Highlands and Islands, Northern Ireland and Channel Islands may be subject to an additional delivery charge which we will notify you about prior to processing your order. We will choose the most appropriate method of delivery to these areas.

Delivery Time Scales

UK Dispatch?

We try to dispatch orders on the same day. You should always expect your order within 7 working days. During particularly busy periods this may be longer.

Bespoke Orders?

Please talk to your sales person to arrange your delivery.

In A Hurry?

Contact us prior to ordering and we will do all we can to ensure your products arrive in time.

International Delivery

Europe, U.S.A, Australia and New Zealand

Transit period after dispatch of 3 to 7 working days.

Package Lengths Over 1.5 Metres And Exceptional Circumstances

Lengths over 1.5m attract a delivery surcharge of 19.99 inc VAT.

In exceptional circumstances (particularly large, long, heavy or unusual items) we reserve the right to apply an appropriate delivery charge. In these cases we will always contact you to discuss this prior to any sale agreement.

Note: Lengths over 1.1 metres are not eligible for international delivery. Please contact us by phone or email and we will try and find you the best solution.

S3i Long Packages

International Delivery

We are more than happy to quote air or sea freight for export purposes where required.

Contact us by email, phone or post.

Please be aware though, that for logistical and legal reasons, not everything we sell is eligible for international delivery.

call us on
01302 752 504
International Delivery


We are currently reviewing our international delivery policies. Please contact us for more information.

The Small Print


We reserve the right to amend these delivery charges in circumstances where it becomes uneconomical due to weight or unusual size. However, we expect this to be a rare occurrence.

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