Delivery information

Important COVID-19 Information:

UPDATE: July 19th 2021 - We are still able to operate and fulfil your orders.

Unfortunately, due to a number of team members in Covid isolation, we are running on a reduced staff level this week. 19th - 25th July 2021

We have a dedicated team working from home to answer all your calls and enquiries, although it may take a little longer to get through. Please bear with us this week and full normal service will be resumed next week.

Please allow additional time (approx 2-3 days) for "In Stock" orders to be dispatched.

UPDATE: Please note that "In Stock" means items are stocked at our normal levels of demand. If you need a large quantity please give us a call.

Please bear with us as we resolve all these issues.

Due to extraordinary demand on the carriage networks, whilst next working day delivery (from dispatch) is still happening with 99% of orders, there are still the odd one or two that are taking an extra day or so to arrive.

Our bespoke manufacturing side (balustrades, handrails, wire rope assemblies, etc) remains unaffected by Covid-19 with exception of various distancing measures in place and some staff working from home.

UPDATE: Since leaving the EU we are experiencing some delays getting goods from Europe through customs. We are unable to track some consignments coming to us for stock.

At the moment the best way to contact us is by email. Please drop us a line at info@s3i.co.uk

Standard UK Delivery Rates

United Kingdom

(All costs are quoted including VAT. Applies
to UK mainland only*)

Order Value

�100.00 and over

Free Delivery

Below �100.00

�6.00 Courier Service

Package lengths over 1.5 metres

�19.99 Surcharge

Delivery Time Scales

United Kingdom

Dispatch?

We try to dispatch orders on the same day.
You should always expect your order within 7 working days.
During particularly busy periods this may be longer.

Bespoke Orders?

Please talk to your sales person to arrange your delivery.

In A Hurry?

Europe, U.S.A, Australia and New Zealand

Transit period after dispatch of 3 to 7 working days.

Package Lengths Over 1.5 Metres And Exceptional Circumstances

Lengths over 1.5m attract a delivery surcharge of �19.99 inc VAT.

In exceptional circumstances (particularly large, long, heavy or unusual items) we reserve the right to apply an appropriate delivery charge. In these cases we will always contact you to discuss this prior to any sale agreement.

Note: Lengths over 1.1 metres are not eligible for international delivery. Please contact us by phone or email and we will try and find you the best solution.