Delivery information


COVID-19 Information:

UPDATE: November - Following the announcement of a second 4 week lockdown, we'd like to inform you that we are still able to operate and fulfill your orders.

Some of our staff will be working from home so please try and email rather than telephone us. If you do call us, please be patient and respect our situation.

Please allow additional time (approx 2-3 days) for "in stock" orders to be dispatched.

Due to extraordinary demand on the carriage networks, whilst next working day delivery (from dispatch) is still happening with 99% of orders, there are still the odd one or two that are taking an extra day or so to arrive.

Our bespoke manufacturing side (balustrades, handrails, wire rope assemblies, etc) remains unaffected by Covid-19 with exception of various distancing measures in place and some staff working from home.

We are extremely busy as more people shop online, we have reduced staff and are unable to take on extra help. Please bear with us as we resolve these issues.

At the moment the best way to contact us is by email. Please drop us a line at

Standard UK Delivery Rates
United Kingdom Delivery
United Kingdom

(All costs are quoted including VAT. Applies
to UK mainland only*)

Order Value

100.00 and over
Free Delivery

Below 100.00
6.00 Courier Service

Package lengths over 1.5 metres
19.99 Surcharge
International Delivery Rates
European Delivery

18 Fixed Rate **
See below for VAT rules.
USA Delivery
United States of America

30 Fixed Rate
Australia and New Zealand Delivery
Australia &
New Zealand

60 Fixed Rate
Delivery Time Scales

United Kingdom
We try to dispatch orders on the same day.
You should always expect your order within 7 working days.
During particularly busy periods this may be longer.

Bespoke Orders?
Please talk to your sales person to arrange your delivery.

In A Hurry?
Contact us prior to ordering and we will do all we can to ensure your products arrive in time.

International Delivery

Europe, U.S.A, Australia and New Zealand
Transit period after dispatch of 3 to 7 working days.
Package Lengths Over 1.5 Metres And Exceptional Circumstances

Lengths over 1.5m attract a delivery surcharge of 19.99 inc VAT.

In exceptional circumstances (particularly large, long, heavy or unusual items) we reserve the right to apply an appropriate delivery charge. In these cases we will always contact you to discuss this prior to any sale agreement.

Note: Lengths over 1.1 metres are not eligible for international delivery. Please contact us by phone or email and we will try and find you the best solution.

S3i  Tube Packaging

International Delivery

We would be happy to quote air or sea freight for export purposes where required.

Contact us by email, phone, fax or post.

Please be aware though, that for logistical and legal reasons, not everything we sell is eligible for international delivery.

call us on
01302 752 504
S3i Delivery
The Small Print


* The Highlands and Islands may be subject to an additional delivery charge which we will notify you about prior to processing your order. We will choose the most appropriate method of delivery to these areas.

We may send products out from multiple locations so they may arrive separately, but you will not incur additional delivery charges as a result.


** Excluded Countries - Balearics, Gibraltar, Lithuania, Madeira, Romania, Switzerland.

On European orders, VAT will be charged. However if you provide us with a valid VAT No. when you place your order we will refund the VAT straight away (normal clearance timescales apply).

Rest Of World

Unfortunately if you do not live in an European Economic Community (EEC) country you may be responsible for any custom charges imposed in your country. We cannot predict what these might be so you may be better contacting your local customs office to find out more.

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