Customer Comments | S3i Group

Customer Comments

Customer testimonials

Some recent reviews from customers

Customer's Direct Reviews

Freely provided and gratefully received.

All these comments are kept on file in their original format.

You can drop us a line here:

"I have received my order in brilliant time, very happy with your service again and with your product."

Nick - 3rd November 2017

"***** throughout! I have been impressed by everything, including the price!"

Peter - 7th March 2017

"The product is exactly what I asked for and delivered sooner than expected. Thanks very much!"

Bill - 6th March 2017

"Wow! That is first class customer service, and from my side truly appreciated. Thank you Erika."

"I think this is more than worthy of some positive feedback."

Kevin - 1st February 2017

"We would like to thank you all for your prompt & efficient supply recently."

"Your efforts have helped us to achieve completion of some tight deadline jobs and we want you to know that your co-operation is greatly appreciated."

David & all at Unitspark - 21st December 2016

"I just wanted to write a quick email to thank you so much for your help with our order. We were amazed to find you'd be so generous with the cable included!"

"Trellis is now fully installed and we're delighted with it. I've already recommended your company to family members who are suitably impressed with how the trellis looks!"

Anna - 26th October 2016

"Wow! I ordered the balustrade kit about 3.30pm, delivered here in Devon 2.50pm the next day."

"Great service, thank you, and it all looks great now it's up."

Ian - 9th October 2016

"Thank you so much for sending the missing element of the balustrade kit which arrived this morning. What service!"

"We are delighted with the products we bought from you and wouldn't hesitate to recommend your company."

Diana - 7th June 2016

"Excellent website, products and service.."

Keith - 2nd June 2016

"Great web site and fantastic quality products."

"My grape vine trellis looks fantastic with all the stainless bits and bob glinting in the sun shine."

Martin - 19th April 2016

"Thank you for your efficient service on such a small order."

"I have saved your companies details for future reference and to recommend to others within my interest groups (sailing, kayaking and bushcraft) as suppliers of many of your products are often asked after."

Rob - 5th April 2016

"The extra wire has arrived, for a mistake which was probably mine. Thanks so, so much for your superb treatment of me."

"Hugely helpful firm, especially Alicia, with excellent products."

"I expect to be back, and will recommend you."

Stewart - 17th March 2016

"I must say how impressed I am to have received my small order less than 24hrs after placing it! I will use your company again."

Kevin - 4th March 2016

"Alicia, Many thanks indeed for remedying this so promptly. It arrived safe & sound today (Thurs) & I now have the rope that I wanted. Impressive customer service at sorting the problem!"

Diana - 12th February 2016

"Hi Alicia ...thank you for your help, your customer communication its excellent."

WG - 10th February 2016

"Fantastic service delivery within two days. Clamps fitted with ease and quality surpassed my expectations."

"All in all a great product with good value for money. I would have no hesitation to recommend this product to anyone."

Paul - 25th January 2016

"I wanted to write and let you know how pleased I am with the handrail you've delivered today. It arrived in perfect condition, is of excellent quality and it looks superb in situ. I found you through an internet search and was impressed by your website."

"Very impressed with the range available and with the information provided about your products. Expecting 7-10 days delivery, I was delighted to receive the handrail within 48 hours! Excellent service, excellent product and one very happy customer. Well done and thank you."

Jacqueline - 21st January 2016

"My first experience of S3i Group was faultless. The 6 swivels I ordered are of an excellent quality and arrived within 24 hours of ordering."

Hannes - 15th January 2016

"The glass arrived yesterday and I fitted them straight away. Everything is now fine and complete and I'm delighted with the quality of the product and the method and time taken to deliver the items. The balustrading looks fantastic!!! I would be happy to recommend your company to anyone."

"I would like to thank you (Jonny) very much for your service, advice, patience, promptness, courtesy and professionalism shown at all times when conducting our business. It's rare to get this kind of service these days and it's very much appreciated. If only other companies could demonstrate half the standards to which you work to!!!"

Rob - 5th November 2015

"I just wanted to say a huge thank you. The hand rails look absolutely lovely, fairly easy to fit even for us oldies. The quality is brilliant."

"I would not hesitate to recommend your company in the future."

Sara - 15th October 2015

"Have used twice for custom stainless work and found them very quick, excellent quality and not heart-stoppingly expensive. Will use again and recommend wholeheartedly.. "

Mike - 24th August 2015

"Thank you. I received my order 24 hours after placing it. With this level of customer service you must be doing very well. "

Steven - 30th June 2015

"Received my order today, thanks for first class service and excellent product. All fitted and looks perfect."

Nigel - 18th June 2015

"I just wanted to say THANKS! I ordered two stainless steel handrail supports last week, and it was delivered only 5 days later, from UK to USA! The quality of the supports is outstanding - I'm very impressed and pleased with them."

"Interesting that I spent a lot of time searching the internet for surface-mount handrail supports like these. I found only one company in the US that has similar supports, and my inquiry to them last week has been un-answered."

"Thanks again - I can't wait to install my new handrail!"

Mark - 5th June 2015

"Just wanted to say a big thank you for the excellent service you provided, the balustrade looks amazing....over the moon with everything."

Chris - 2nd June 2015

"It was an absolute pleasure to have dealt with S3i. Without exception everybody came over as being happy personnel, had a brilliant telephone manner and also knew what they were talking about.

It was also very nice that even though I knew only a little about what I was purchasing I was not talked down too."

Roger - 6th March 2015

"Thank you so much for you help and customer service. It wasn't your fault my ordered was delayed but you did everything you could to help and it got there just in time.

Without your help this wouldn't have happened. Thanks again (Alicia)"

Clare - 11th December 2014

"Oh. MY. GOD??? The package you sent actually arrived yesterday afternoon and my boyfriend cannot believe it.....woo hoo (he's american?..!)

Yes Royal Mail really works sometimes!! Even abroad!

And people like you really exist too....being kind, patient, committed and super helpful!!

Thanks a million for all your help, you have been a star!"

Catherine - 23rd September 2014

"Just wanted to drop you a line to say a huge THANK YOU for such excellent service.

As you can see below I ordered the goods yesterday afternoon and they arrived this morning at exactly the time the carrier said they would be here.

Thanks for such a diligent picking, packing and postage service and thanks for using an excellent carrier with second to non communication.

I will definitely be back to you again when I need more stainless fittings."

Greg - 22nd September 2014

"Wow ...mucho impressed is here ...First Class service ..Thanks"

CJ - 18th September 2014

"By the way, can I complement you on your website; it is REALLY good, informative and easy to use; a credit to whoever designed it.

And many thanks again for answering my questions so quick; much appreciated."

Richard Ager - 14th August 2014

"Absolutely brilliant service. I only ordered the goods yesterday afternoon so I wasn't expecting them until the end of the week or so.

It's good to see a company who is so efficient, it's rare these days.

Many thanks, and if I need anything stainless in the future, I will definitely be coming back to you."

Alan Taylor - 12th August 2014

"What a fantastic service. The carrier text me to say he had a delivery for me, he arrived a.m. All within 24 hrs. Parts now fitted.. Very much appreciated."

M Kirk - 20th June 2014

"Hi Thom, guess what, it's arrived today and hanging on my stair wall, thanks to everyone there for you help and good attitude towards your customers, couldn't be better."

Dean - 17th June 2014

"Chaps. Just a note to say thanks for the excellent service from my last order which arrived yesterday. Good quality wire and fittings for my boat, made up at a good price without any fuss or bother. Am equally as pleased with the courier service who tell you exactly when the are delivering, to the hour! Quite the best service I have come across for a while.. if ever. Cheers."

Andy - 16th May 2014

"Excellent service!

Excellent product!

Excellent delivery!"

John Porter - 30th January 2014

"Hi, Just a quick note to say how happy I am with your product and service.

I spent ages deciding whether or not to put cabling in the balustrade of my new deck. After phoning around, and online searches for days and days, I could not find another company that seemed to come anywhere near S3i for having what I wanted. Your website presented the product well and the video instructions were clear and simple - even I could follow it! A couple of phone calls to S3i resulted in some friendly and useful advice.

I finally put an online order in (at 2pm) and got a despatch advice within three hours. Next morning, just after 8am, I got an email advising delivery in the next 90 minutes - even naming the delivery driver! On time, the delivery arrived (and with the named driver!) exactly as ordered. One more phone call to S3i for some advice resulted in getting a helpful email with a weblink.

I have now installed the cables (even I found it straightforward) and the result is superb - exactly what I had hoped for.

In summary, your website is comprehensive and clear, phoneline advice is patient and helpful, service is "wow!" and the product excellent. I'm someone who hates doing DIY - so thank you for helping make it less challenging and giving me a super result."

Len Clarke - 14th November 2013

"Fantastic service. Ordered yesterday at 1620, arrived today at 0830!"

David - 28th August 2013

"From the clarity of the website to the execution of the delivery, the whole experience was faultless. Thank you. I know where to come in future!"

Robin - 20th August 2013

"Thank you for delivering our order so quickly! The quality is exceptional too!"

Robbie - 22nd June 2013

"I have just placed an order via your web site and I just want to congratulate you on such an easy to use and well designed site."

Berny - 11th June 2013

"Just to say thanks for your great service."

Dave - 1st March 2013

"I wish to thank you and express how impressed we were with our order for a stainless steel handrail. Our whole experience from order, through to deliver and product quality has been exceptional.

We have tried to source a similar handrail from various suppliers, mostly fabrication companies, this proved very difficult - I could not believe how simple and effective your company made our purchase. This now completes the final part of our house extension and hopefully will succeed in our planning approval.

I will certainly recommend your services wherever the opportunity arises."

Elizabeth - 21st January 2013

"Just to let you know that I have fitted the balustrade surface mounted wire kits from your company!

As a precision engineer I was very impressed with the quality of both the components and the service received. Once again a big thank you and I am hoping that my friends and clients will also love the product enough to place orders! "

Douglas - 11th October 2012

"I am sick to death of walking into builder merchants, electrical wholesalers and engineers supplies for bit and bobs, then discovering they don't know what we want, haven't a clue what it's for, and whose counter staff tell us "they've never heard of it", even though we know full well they do stock it, that it's listed in their sales catalogue with the final insult being "Well, I've never been asked for one of those before". If British school teachers taught from your catalogue, showed children your product range, and went on to explain what all these items are for, then we might have young men and women who are educated and employable instead of the opposite. Your website and your goods show what can be achieved in Britain, so congratulations on it."

R Wilson, GripMaster Limited - 18th September 2012

"Thanks to all at S3i. The wall-mount sockets arrived and I've finished assembling the balustrades. They look great!"

Phil - 6th August 2012

"Good job, and I'll pass on my recommendation for your business to other potential users, here in Oz."

Peter - 1st August 2012

"Just a quick email to pass on my praise. I recently installed a customers garden decking project utilising your wire rope and fittings. Delivery was very very quick and the products was of a very high quality and once installed looked great!

I am very happy with your products and hopefully get the chance to use S3I in the future."

Paul - 28th July 2012

"May I just say how impressed I've been with s3i as a company (great website in particular) and you (Jonny) as an ambassador of that Company. I'm not surprised that you're running several weeks behind with production; you have quality products and they're being marketed very professionally. "

Andrew - 13th July 2012

"I received the items I ordered from your company today. I was impressed with the prompt and efficient delivery process but, more importantly, I really like the products that I bought to hang 2 stained glass panels. The Gripple fixings plus the wire rope perfectly complement to panels and they look great against the conservatory windows. "

Barrie - 7th April 2012

"A small order, but solved a big problem. Processed and received in 24 hours, job done!! Good service and excellent products. Definitely bookmarked for future reference."

Jack - 17th February 2012

"I recently bought some handrails from you for the inside of our house - and am delighted with them."

Vivien - 2nd February 2012

"Thanks for the service, elegant product, we love it..."

Eric - 3rd January 2012

"We supply communications antennas worldwide so look for the very best components that will handle the harshest environments. Vortex use S3i stainless products to compliment their antenna range. The products are first class and we now use S3i as our default stainless specialist supplier."

Steve Lawman - Vortex Antenna Systems Ltd, Peterborough - 31st December 2011

"We are delighted with the quality of the product... it has enabled us to create an elegant solution to supporting some large oak shelves in our new kitchen. Everyone who has seen them has commented on the wire fittings - including our kitchen fitter who will no doubt be using you guys a lot in the future."

Don - 18th December 2011

"Very impressed by your fast delivery. thanks!"

Jeremy - 7th December 2011

"Thanks for last order, product so good I have other people asking for more, so here is a re-order."

Luke - 28th November 2011

"Just to say many thanks for the excellent service in supplying my recent order for 3mm x 19 S/S wire which will be used for skeg wire replacements in our Sea Kayaks. The pack arrived today and we will now be able to replace several damaged skeg wires on our club boats at a very reasonable price. When we need further supplies we will definitely be back in contact. "

Jersey Canoe Club - 17th November 2011

"Thank you very much for sorting out my shackles. Great service with flexibility and responsiveness. In my opinion you are a customer-service standard setting business."

Roger - 22nd October 2011

"Had some AWESOME customer service from @s3iGroup today! My mistake but they are only too happy to help out promptly. Cannot recommend enough"

John - 20th October 2011 (via Twitter)

"Thank you so much for being flexible; I have already spoken very highly about your product and services to anyone who will listen and this is exemplary customer service."

John - 10th October 2011

"This is just to say how pleased I am with you and the S3i service, always pleasant and with good knowledge and fast turnaround."

Robert - 12th September 2011

"I really appreciate the speed with which you dispatched my order."

Justin - 13th August 2011

"It has been a pleasure dealing with you and I would recommend your company to anybody - it is so refreshing in this day and age to come across such a good helpful attitude and generally great customer relations and service - with an excellent product."

Phil - 2nd August 2011

"Very kind of you - I appreciate the quality of your service and will happily recommend s3i to my friends."

Ted - 1st August 2011

"Thank you very much for your service. I am very impressed by the quality of the product and simplicity to fit it. Most importantly, I am impressed by the service you provide. Indeed, the cables were delivered within three day of passing the order!"

Yannick, a French customer - 22nd June 2011

"What excellent service, from order to delivery in less than 24 hours. Absolutely first rate."

Pete - 20th June 2011

"Thanks for the really great service, again!"

Mike - 15th March 2011

"Just to say thanks and that the ball fittings arrived safely. I was very impressed with the products and I have recommended you to a neighbor who wants a complete stainless steel system. "

Frank - 28th February 2011

"We have received the package today. Thanks a lot for the prompt delivery!"

Victoria - 1st February 2011

"Just had some rigging made up by this lot. Good price, quick supply, and they answered all questions promptly. Good company to deal with."

Yachting & Boating World Forum - 1st November 2010

"Thank you so much - arrived half an hour ago. Brilliant service and will certainly recommend and use you again."

Linda - 21st October 2010

"We ordered on the 14-Oct 2010 8 SHACKLES from your company over the internet, and today 15-Oct 2010 we received them. My e-mail is to thank you very very much for the speedy delivery and accuracy of our order, you as a company exceeded our company's expectation, People are quick these days to grumble if things are wrong, but not many compliment if things are correct. We will as a company use you again and any enquiries we receive regarding products you may do, we will pass on your details. Again. Thank you."

Teresa - 15th October 2010

"Just a note to say that our order has been safely delivered here, and also to thank you for your efficient, uncomplicated and fast service. It is refreshing for us to to place and receive orders for goods from the UK without hassle."

Michael - 23rd August 2010

"May I just thank you for your brilliant service with the cabling I ordered the other day. I have completed the balustrade and everything looks and fits superbly well. I am extremely impressed by all aspects of your operation. The engineering is excellent, the speed, accuracy of manufacture and delivery astonishing!"

Ian - 25th July 2010

"It is unusual to find a company that lives up to the promises they make. I cannot say how impressed I have been with the whole experience. I recently bought some cables and fitting sets to use as balustrades for steps up on to some decking and would happily reccommend your company to anyone looking for a simliar product because:

  • the product is better than your competitors, it looks fantastic and is very well made
  • the website is clean and simple to navigate with good instructions
  • delivery took two days from ordering

    In this case you definitely get what you pay for, a great product coupled with outstanding service - even our builder was impressed.

    I am sure people ony ever contact you when something goes wrong, so job well done."

    Ed - 14th July 2010

    "Thanks for the wire and thimbles they arrived well within the predicted time.

    Its beautiful wire, I'm very pleased with it. It'll hold up the mast for my ham radio mast on the windy Welsh coast.

    Thanks again."

    Andy - 7th July 2010

    "Easy to use website, good information and a personally addressed update e-mail, was followed up with incredibly quick delivery of exactly what I had ordered! And all at prices far better than anything else I could find.

    When internet ordering is sometimes an anonymous and 'finger in the air' experience, you have proved customers can still get a good personal service. I will certainly recommend you to others with a similar interest.

    Feel free to quote me if you ever need some positive feedback. I never knew ordering a few stainless steel fittings could fill me so much happiness!!!"

    Matt - 1st June 2010

    "Wow! You were certainly fast! Exactly what I wanted. Many thanks. "

    Clive - 17th May 2010

    "You have some pretty cool products and reasonably priced too, I have bookmarked your page for future reference."

    Peter - 12th May 2010

    "Please pass on my thanks to your company for this extremely high quality product which was delivered promptly and exactly fits my requirements. I will be happy to recommend your company to my friends and colleagues."

    David - 2nd May 2010

    "Thank you so much. Talk about efficient and good communication! Will use you again soon and would recommend you to others."

    Linda - 28th April 2010

    "Thanks again for the great service! Got our package in good time and everything looks fine."

    David - 19th April 2010

    "Order arrived safe and sound this morning. Many thanks for an excellent service."

    Chris - 12th April 2010

    "Thanks! You have a great service/website. Will shop again."

    Thom - 26th March 2010

    "Thanks for the prompt delivery and excellent value. It is rare to find free delivery on low cost items these days - much appreciated."

    John - 8th March 2010

    "Very pleased with the speedy delivery and quality of items. Many thanks."

    Colin - 7th March 2010

    "Thank you very much for ensuring they arrived this morning, it is much appreciated."

    Anna - 19th February 2010

    "I don't expect anything less than the best quality when I order from you, as past orders have proven."

    Paul - 11th February 2010

    "Thank you for your kind and efficient service."

    Steve - 10th February 2010

    "great service and a courtesy email which I didn't think existed anymore.... :-)

    It's nice to get good customer service."

    Tony - 20th January 2010

    "Brilliant service! Thank you."

    Olly - 14th January 2010

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